1. Overview
This Refund Policy explains how payments, cancellations, and refunds work for JASUNN Growth Solutions ("JASUNN", "we", "us", "our") website projects and monthly care plans. It should be read together with our Terms of Use and any written project scope or care-plan agreement you have signed.
2. Advance Payments
A 50% advance is required to secure your project slot and begin work. This advance covers discovery, planning, and initial design work, and is generally non-refundable once work has begun.
3. Cancellation Before Work Begins
If you cancel in writing before any work has begun (i.e., before discovery has started), we will refund the full advance, minus any payment gateway or bank charges actually incurred.
4. Cancellation After Work Begins
If you cancel after work has begun, we will calculate charges based on the work completed up to the cancellation date. The advance will be adjusted against these charges, and any excess will be refunded. If the value of work completed exceeds the advance paid, the balance will be invoiced to you and remains payable.
5. Refund Eligibility
Refunds may be issued if:
- We are unable to deliver the agreed written scope for reasons within our control.
- You cancel before work begins.
- A duplicate or incorrect payment is made and verified.
Approved refunds are processed to the original payment method within 7–10 business days. Bank or gateway charges incurred on the original transaction may be deducted.
6. Non-Refundable Items
- Completed work (delivered design, development, or launched websites).
- Third-party costs already incurred (domains, hosting, stock assets, paid tools).
- Monthly care-plan fees for periods already serviced.
- Custom consulting, copywriting, or integration work that has already been delivered.
7. Monthly Care Plans
Monthly care plans are billed in advance and can be cancelled with notice as agreed in the written plan. Cancellation stops the next billing cycle; the current billing period is not pro-rated or refundable. Specific update limits, response times, and exclusions are defined in the written care-plan agreement.
8. Disputes
If you have a concern about work delivered or a payment, please contact us first at hello@jasunngrowthsolutions.com or +91 85569 91550. We will work with you in good faith to resolve the issue before escalating to any formal dispute process.
9. Contact
For refund or billing questions, contact:
- Business: JASUNN Growth Solutions
- Location: Gurugram, Haryana, India
- Email: hello@jasunngrowthsolutions.com
- Phone / WhatsApp: +91 85569 91550